Company: VAIDURYA LIMITED
Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Contact: [email protected] | (852) 51274951
1. Introduction
At Parchgleam, we strive to ensure every piece of our menswear—from tailored sweaters to casual polos—meets the high standards of our urban professional customers. This Returns Policy outlines the terms for returning products, ensuring transparency and clarity as we uphold our commitment to elegant service and customer satisfaction.
2. Eligibility for Returns
To qualify for a return, products must meet the following criteria:
- Requested within 14 calendar days of the delivery date (confirmed via your order tracking number).
- In original, unused condition: No signs of wear, washing, or damage; all original tags, labels, and packaging (e.g., sweater dust bags, shirt plastic covers) must be intact.
- Accompanied by the original order confirmation email or order number (for verification).
Note: Customized items (if applicable) and final-sale products (marked “Clearance” or “Non-Returnable” on the product page) are not eligible for returns.
3. Return Process
Follow these steps to initiate a return:
- Submit a Return Request: Contact our customer service team at [email protected] with your order number, product name(s), and reason for return. We will respond within 2 business days with a Return Authorization (RA) Number and our designated return address.
- Prepare the Package: Securely pack the eligible product(s) with the RA Number clearly marked on the outer packaging (missing RA Numbers may cause delays).
- Ship the Product: Arrange for shipping to the provided return address. We recommend using a trackable logistics service (e.g., DHL, FedEx) to avoid lost packages—Parchgleam is not responsible for items lost in transit.
4. Shipping & Handling Fees
Parchgleam does not offer free return shipping—all return shipping costs (including international customs duties, if applicable) are borne by the customer.
- We will not reimburse any shipping fees paid by you for returning products.
- Damaged or incorrect items (caused by Parchgleam’s error, e.g., wrong size shipped) are exempt: Contact us immediately with photos of the issue, and we will cover the return shipping cost and send a replacement (if available) or process a full refund.
5. Refund Processing
Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our warehouse):
- If the product meets eligibility criteria, we will initiate a refund to your original payment method (e.g., credit card, PayPal).
- Refund timelines depend on your payment provider: Most will process funds within 5-10 business days.
- Refunds cover only the original product price—return shipping fees, customs duties, or other customer-incurred costs are not included.
6. Non-Returnable Items
The following items cannot be returned or refunded, unless damaged or incorrect upon delivery:
- Final-sale products (marked “Clearance” or “Non-Returnable”).
- Products that have been worn, washed, altered, or had tags removed.
- Personal care items (if applicable, e.g., accessories with hygiene seals).
7. Contact Us
For questions about returns, please reach our customer service team:
- Email: [email protected]
- Phone: (852) 51274951
- We aim to respond to all inquiries within 2 business days to ensure your experience remains seamless.