Company: VAIDURYA LIMITED
Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Contact: [email protected] | (852) 51274951
1. Acceptance of Terms
By accessing or using Parchgleam (https://parchgleam.com/)—including browsing products, creating an account, or placing orders—you confirm that you:
- Are at least 18 years old (or have parental/guardian consent and supervision);
- Have read, understood, and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Returns Policy;
- Accept sole responsibility for complying with local laws in your jurisdiction related to your use of our services.
We reserve the right to update these Terms at any time. Changes will be posted with a revised “Last Updated” date, and continued use of Parchgleam constitutes acceptance of the updated terms.
2. Account Responsibilities
2.1 Account Creation
To place orders or access personalized features, you must provide accurate, current information (e.g., name, email, shipping address) and maintain its accuracy. You are solely responsible for:
- Securing your account credentials (username/password);
- All activities conducted under your account (including unauthorized purchases, if not reported promptly).
2.2 Account Termination
We may suspend or terminate your account if:
- You violate these Terms or our other policies;
- You provide false or misleading information;
- We detect fraudulent activity associated with your account.
You may close your account at any time by contacting [email protected].
3. Orders & Contract Formation
3.1 Order Placement
When you submit an order, you make a binding offer to purchase our products. We reserve the right to:
- Reject orders (e.g., for out-of-stock items, pricing errors, or suspected fraud);
- Request additional verification before processing high-value or international orders.
3.2 Order Confirmation
A contract between you and VAIDURYA LIMITED is formed only when we send a formal order confirmation email (containing your order number and delivery details). Order confirmations supersede any preliminary order summaries at checkout.
3.3 Pricing & Availability
- All prices are displayed in the currency selected at checkout (excluding shipping fees, customs duties, and taxes, unless stated otherwise).
- We strive for price accuracy, but reserve the right to correct errors and cancel orders affected by pricing mistakes.
- Product availability is updated in real time, but we may occasionally oversell items—we will notify you promptly and offer a refund or replacement (if available).
4. Payments & Fees
4.1 Payment Terms
You agree to pay the full amount at checkout, including:
- Product price (as confirmed in your order);
- Shipping fees (calculated per our Shipping Policy—Parchgleam does not offer free shipping for any orders);
- Customs duties, import taxes, or other fees imposed by your local authority (paid directly to the carrier or customs office upon delivery).
We accept major credit cards, PayPal, and other secure payment methods displayed at checkout. Payments are processed via encrypted third-party gateways—we do not store your full payment details.
4.2 Payment Disputes
- Failed or declined payments may result in order cancellation.
- Chargebacks without prior contact may lead to account suspension. If you have issues with your order, contact us first at [email protected] to resolve the matter.
5. Product Information & Intellectual Property
5.1 Product Descriptions
We endeavor to provide accurate details (sizing, fabric, color) and images, but:
- Colors may vary due to device display settings;
- Sizing guides are approximate—refer to individual product pages for measurements.
5.2 Intellectual Property
All content on Parchgleam (logos, product images, text, designs) is the exclusive property of VAIDURYA LIMITED or our licensors. You may not:
- Copy, reproduce, or distribute content without written permission;
- Use our trademarks (e.g., “Parchgleam”) in any way that implies affiliation or endorsement.
6. Shipping & Delivery
All shipping terms are governed by our Shipping Policy, including:
- Delivery timelines (estimates only, excluding customs delays);
- Tracking procedures and carrier responsibilities;
- Fees for re-shipping undeliverable packages (due to incorrect address, refusal of duties, etc.).
We are not liable for packages marked “delivered” by the carrier—contact the carrier directly for lost or stolen deliveries.
7. Returns & Refunds
Returns are subject to our Returns Policy. Key terms include:
- Eligibility: Items must be unused, with original tags/packaging, and returned within 14 days of delivery.
- Fees: Return shipping costs are your responsibility (we cover fees only for items damaged/incorrectly sent by us).
- Refunds: Processed to your original payment method within 5-10 business days of inspection—refunds exclude shipping fees.
8. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, missed events) arising from:
- Delays in shipping or delivery (per Shipping Policy);
- Product defects (we liability is limited to replacing the item or issuing a refund);
- Third-party service failures (e.g., payment gateways, carriers).
- We do not guarantee continuous, error-free access to Parchgleam (e.g., downtime for maintenance).
This limitation does not apply to: fraud, personal injury caused by our negligence, or statutory rights you cannot waive.
9. Dispute Resolution
9.1 Informal Resolution
We aim to resolve disputes amicably. Contact us at [email protected] within 30 days of the issue arising—we will respond within 2 business days.
9.2 Formal Disputes
If informal resolution fails:
- These Terms are governed by Hong Kong law.
- For consumers in the EU: You may use the EU Online Dispute Resolution platform (ec.europa.eu/odr) for cross-border disputes.
- For all other parties: Disputes will be submitted to arbitration by the Hong Kong International Arbitration Centre (under its 2018 Arbitration Rules), with proceedings conducted in English.
We do not enforce terms that unreasonably increase your dispute resolution costs (consistent with global consumer protection standards).
10. General Provisions
10.1 Force Majeure
We are not liable for failures to perform due to circumstances beyond our control (e.g., natural disasters, customs strikes, supply chain disruptions).
10.2 Severability
If any term of these Terms is deemed invalid, the remaining terms will remain in full effect.
10.3 Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and VAIDURYA LIMITED—superseding all prior communications.
For questions about these Terms, contact our team at [email protected] or (852) 51274951.