Company: VAIDURYA LIMITED
Address: RM 1710, 17/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Contact: [email protected] | (852) 51274951
Orders & Account
Q1: When is my order officially confirmed?
A contract between you and VAIDURYA LIMITED is formed only when we send a formal order confirmation email (containing your order number and delivery details). Preliminary order summaries at checkout do not count as confirmation. If your order is rejected (e.g., out-of-stock, pricing error), we will notify you via email within 2 business days.
Q2: Can I cancel or modify my order after placing it?
- Before shipment: You may cancel or modify (e.g., change size/address) by emailing [email protected] with your order number—we will process it if the order is still in our 1-2 business day processing window.
- After shipment: No cancellations or modifications are allowed. Please refer to our Returns Policy for eligible returns.
Q3: What if I forget my account password or notice unauthorized activity?
- Reset your password via the “Forgot Password” link on the login page (a reset link will be sent to your registered email).
- For unauthorized activity, contact us immediately at [email protected]—we will investigate and suspend your account temporarily to prevent further risks.
Payments & Fees
Q4: What costs are included in my order total?
Your checkout amount includes:
- Product price (as displayed in your selected currency);
- Shipping fees (calculated by destination, package weight, and shipping method—Parchgleam does not offer free shipping for any orders);
- Excluded: Customs duties, import taxes, or local fees (paid directly to the carrier/customs upon delivery).
Q5: Which payment methods do you accept?
We support major credit cards (Visa, Mastercard, American Express), PayPal, and other secure methods displayed at checkout. Payments are processed via encrypted third-party gateways—we never store your full payment details.
Q6: What happens if my payment fails or is declined?
Failed/declined payments will trigger order cancellation. Please check your card validity, balance, or contact your bank for issues. Once resolved, you can re-place the order on our website.
Shipping & Delivery
Q7: How is shipping fee calculated, and when will I see it?
Shipping fees depend on three factors: destination region, package weight/dimensions, and shipping method (Standard/Express). Fees are automatically calculated and displayed at checkout before you confirm payment. For orders with 5+ items, email us for a custom quote.
Q8: How long will it take to receive my order?
Delivery timelines (from shipment date, excluding processing time):
| Destination | Standard Shipping | Express Shipping |
| Hong Kong SAR | 1-2 business days | Same-day (order before 10:00 AM) |
| Asia Pacific | 3-5 business days | 1-2 business days |
| Europe & Americas | 7-10 business days | 3-5 business days |
| Rest of World | 10-15 business days | 5-7 business days |
| Note: Timelines exclude customs delays or unforeseen events (e.g., weather, strikes). | | |
Q9: Can I track my order, and what if it’s marked “delivered” but missing?
All shipments include trackable logistics (DHL/FedEx/SF Express). A tracking number will be sent to your email once shipped—you can track it via the carrier’s website or your Parchgleam account.
We are not liable for packages marked “delivered” by the carrier—contact the carrier directly with your tracking number to resolve the issue.
Q10: Is your “global shipping” authentic, and how can I verify it?
We ship directly from our Hong Kong warehouse, with full customs clearance documentation. You can verify logistics authenticity via:
- The carrier’s official website (using your tracking number);
Returns & Refunds
Q11: Do you offer free returns or exchanges?
- Returns: We do not offer free return shipping—all return costs (including customs duties) are your responsibility. Only items damaged/incorrectly sent by us qualify for covered return fees.
- Exchanges: We do not offer direct exchanges. Please return the unwanted item (per eligibility rules) and place a new order for the desired item.
Q12: What are the eligibility requirements for returns?
Items must meet all three conditions to be returned:
- Requested within 14 calendar days of delivery;
- Unused, unwashed, with original tags, labels, and packaging (e.g., sweater dust bags);
- Accompanied by your order confirmation email/number.
Final-sale items (marked “Clearance/Non-Returnable”) and customized products are non-returnable.
Q13: How long does it take to get my refund?
Once we receive and inspect your return (3-5 business days after delivery to our warehouse), we will initiate a refund to your original payment method. Most providers process funds within 5-10 business days.
Refunds cover only the product price—shipping fees and return costs are excluded.
Products & Sizing
Q14: Why do product colors/sizes look different from the website?
- Colors: May vary due to device display settings (e.g., phone/laptop screen calibration).
- Sizes: Our sizing guides are approximate—always refer to individual product pages for detailed measurements (chest/shoulder/arm length) to ensure fit.
Q15: Are your products authentic, and how can I confirm?
All Parchgleam products are authentic, with original craftsmanship. If you have authenticity concerns, contact us at [email protected]—we will provide product origin certificates and brand authorization documents (if applicable).
Disputes & Policies
Q16: How do I resolve a problem with my order ?
- Informal resolution: Contact us within 30 days of the issue arising ([email protected]) with your order number, photos of the problem, and proof of purchase. We will respond within 2 business days.
- Formal resolution: If unresolved, EU consumers can use the EU Online Dispute Resolution platform (ec.europa.eu/odr). Others will follow Hong Kong International Arbitration Centre rules.
Q17: How will I know if your policies (Terms/Shipping/Returns) change?
All policy updates are posted on our website with a revised “Last Updated” date. Continued use of Parchgleam after the update means you accept the new terms. We may also notify registered users via email for major changes.
For additional questions, contact our team at [email protected] or (852) 51274951—we respond within 2 business days.